Certified Rooms Division Manager (CRDM) Certification

Certified Rooms Division Manager (CRDM) Certification

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IHI's Certified Rooms Division Manager (CRDM) certification is a professional certification that works as a credentialing system for the hospitality industry and serves as a valuable indicator of an individual's expertise, knowledge, and skills in a particular field. The CRDM program is designed for individuals currently working as Rooms Division Managers, Front Office Managers, Operations Managers, Director of Operations, Assistant General Managers, or individuals with similar backgrounds looking to better understand this area while validating their competence. 

The CRDM certification will help you stand out and elevate your career, announcing to the world that you have the skills needed to be successful in managing Rooms Division operations with exceptional proficiency and a deep understanding of rooms division management principles.

The program is 100% online and self-paced. The average completion time varies depending on an individual's current skill set; however, the average completion time is 1 to 3 days.

The qualification for this program is that you must have at least 1 year of relevant work experience in room division operations. Similar positions may qualify; however, if uncertain, please forward your CV/resume to info@internationalhospitalityinstitute.com before booking the course. 

Topics that are covered:

How to Manage Inventories

Rate Strategy/Oversell Strategy

Gauging Market Share

Recruiting, Training, & Supervising Staff

Booking Channels

Competitive Intelligence /Benchmarking

Preventive Maintenance

Best Practices

How to Manage Food & Beverage Costs

How to Manage Housekeeping Labor


Benefits of getting certified:

1. You will learn how to successfully manage hotel operations.

2. You will learn new competencies while enhancing current competencies.

3. You will learn about operational best practices in the hospitality industry.

4. Certifications are valid for five years. 



  • You will receive an access code to complete your course within 24-48 hours after registering.
  • Email IHI at info@internationalhospitalityinstitute.com after you have completed your course to receive your final formal certificate.
  • All final certifications will be issued electronically.
  • Certifications are valid for five years.    

 Why IHI certifications are relevant to the global hospitality industry:


IHI's professional certifications work as a credentialing system for the hospitality industry and play a pivotal role in serving as a valuable indicator of an individual's expertise, knowledge, and skills in a particular field. These certifications hold immense importance for both individuals and employers alike. For individuals, credentials provide a means to validate their competence, enhance their professional credibility, and demonstrate their commitment to continuous learning and growth. By acquiring industry-recognized certifications, individuals can distinguish themselves from their peers, increase their employability prospects, and open doors to new career opportunities.


Employers can benefit from IHI's credential certifications as they provide a reliable and standardized measure of an applicant's capabilities. Certifications enable employers to make informed hiring decisions, ensuring that candidates possess the necessary qualifications and expertise to excel in their respective roles. Moreover, organizations often rely on certified professionals to uphold industry standards, promote innovation, and maintain a competitive edge. Credential certifications serve as a valuable currency in the modern job market, empowering individuals and enabling organizations to thrive in an increasingly specialized and dynamic world.

IHI reserves the right to request additional information once payment has been received to ensure that your selected program is a good fit. If an individual purchases a course they do not qualify for, IHI will issue a full refund or suggest another course based on their current skill set.