The Certified Hospitality Expert (CHEx) program is a continuing professional development program for senior hospitality leaders seeking to enhance their knowledge. It also serves as a valuable indicator of an individual's expertise, knowledge, and skills in hospitality. The program is for executives who currently oversee (or have overseen) a hospitality organization or a department within a hospitality organization.
The program offers seven hospitality management courses: Sales, Revenue Management, Financial Management, Rooms Division Management, F&B Operations, Hotel Operations, and Digital Marketing.
The program is 100% online and self-paced. The average completion time is 4 to 8 weeks; however, due to the course being self-paced, the completion time may vary.
After completing the Certified Hospitality Expert program, hospitality professionals will earn the Certified Hospitality Expert (CHEx) designation.
Our certifications are globally recognized developmental programs designed to help individuals build on their skills while growing in their careers. The minimum requirement to qualify for this program is 3-5 years of hospitality management experience.
Topics you will gain knowledge on:
The Annual Budget
Profit and Loss Statements
Capital Budgets and Expenses
Understanding SOX and GAAP
Forecasting and Budgeting Expenses
How to Manage Food & Beverage Costs
How to Manage Housekeeping Labor
Hotel Operations
Income Audit
Daily Reports
Daily Reconciliation
Rate Strategy/Oversell Strategy
How to Manage Energy Costs
Revenue Management
Digital Marketing
Ethical Leadership
Effective Staff Meetings
Developing and using staffing guides
Recruitment, Training, and Supervising Staff
Conducting Performance Appraisals
Sales and Marketing Strategies, Processes, and Tools
You will also receive sales executive training covering the following.
The Fundamentals of Hospitality Sales
· Market segments
· The competitive set
· Understanding demand
· Sales calls
· Qualifying accounts
· The 7 crucial steps of selling
· Inventory management and billing
· Key sales reports
· Revenue management
· The budget process
· Managing displacement
· Understanding food and beverage management
· Hotel sales contracts
· The STR report
· Managing group business
· Selling strategies
· Meeting room set-up styles
· Hotel glossary for sales managers
The People Strategy of Sales and Marketing
· The 14 paths to successful sales leadership
· Why Sales teams fail
· Emotional selling
· Emotional intelligence
· Effective communication for sales leaders
· Managing sales leaders in a multi-unit or corporate environment
· Accelerating your career
· Coaching your team to success
Benefits of getting certified:
1. You will upskill and re-skill yourself in hospitality management.
2. You will learn new competencies while enhancing current competencies.
3. You will learn about trends and best practices in the hospitality industry and expand your knowledge.
PLEASE READ:
- You will receive an access code to complete your course within 24-48 hours after registering.
- Email IHI at info@internationalhospitalityinstitute.com after you have completed your course to receive your final formal certificate.
- All final certifications will be issued electronically.
- Certifications are valid for five years.
Why IHI certifications are relevant to the global hospitality industry:
CREDENTIALING
IHI's professional certifications work as a credentialing system for the hospitality industry and play a pivotal role in serving as a valuable indicator of an individual's expertise, knowledge, and skills in a particular field. These certifications hold immense importance for both individuals and employers alike. For individuals, credentials provide a means to validate their competence, enhance their professional credibility, and demonstrate their commitment to continuous learning and growth. By acquiring industry-recognized certifications, individuals can distinguish themselves from their peers, increase their employability prospects, and open doors to new career opportunities.
WHY CREDENTIALING IS IMPORTANT
Employers can benefit from IHI's credential certifications, which provide a reliable and standardized measure of an applicant's capabilities. Certifications enable employers to make informed hiring decisions, ensuring that candidates possess the qualifications and expertise to excel in their respective roles. Moreover, organizations often rely on certified professionals to uphold industry standards, promote innovation, and maintain a competitive edge. Credential certifications serve as a valuable currency in the modern job market, empowering individuals and enabling organizations to thrive in an increasingly specialized and dynamic world.
IHI reserves the right to request additional information once payment has been received to ensure that your selected program is a good fit. If an individual purchases a course they do not qualify for, IHI will issue a full refund or suggest another course based on their current skill set.